When explaining communications solutions for companies, two of the buzzwords commonly used are PBX and PABX. Though designed to make internal and external communications easier, there are major differences between both systems. Node Information Technology, an authority in business communication solutions, will explain these systems and, of course, the difference between them to help organizations in making informed decisions.
What is PBX?
PBX means Private Branch Exchange. A private telephone network is used within an organization. Employees share the use of a number of external lines for calls to be made and received outside the organization. This, internally, allows the routing of calls inside the organization and enables communication among the staff.
The traditional systems of PBX relied on manual functions whereby operators would connect calls physically using switchboards. Though modern PBX systems are automated and feature more advanced functionalities, the basic concept remains the same: PBX controls the internal lines of phones and connects them to external networks.
What is PABX?
PABX is a system that replaced the PBX system and stands for Private Automatic Branch Exchange. The key variance is in its automation – it is full and thus requires no interference from people. The system switches using sophisticated software and offers additional features, including voicemail, call waiting, and automated attendant capabilities.
The Key Differences in Automation
The most significant difference between a PBX and a PABX is that, while generally speaking, a PBX often requires someone to physically enter the number of whom the receiver calls, in PABX, this involves no such thing; instead, it automatically manages all call routing and managing activities.
Scalability:
PABX is much more scalable and intended for larger organizations. The PBX has a limited number of users and lines it can handle.
Features:
Overall, the features offered in the PABX systems, including voicemail, call forwarding, and conferencing, provide a comprehensive solution for the modern business environment.
Which System to Choose?
PABX would be more suitable for businesses that are willing to expand and want to use value-added communication features. The PBX system can become economical for small-scale business needs. The Node IT can guide companies through this by assessing their needs and deploying the perfect system to extend communication at an enterprise level.
